Refund & Returns Policy
Thank you for shopping at Track-Spikes.com. We value your satisfaction and aim to provide excellent customer service. If you are not entirely satisfied with your purchase, we are here to help.
Returns
- Eligibility: You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. The shipping cost will be on the customer
- Return Process:
- Contact Us: To initiate a return, please contact our customer service at [email protected] or (+1) 774-213-1444. Provide your order number and the reason for the return.
- Shipping Instructions: Once your return is approved, we will provide you with a return shipping address and instructions.
- Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds
- Inspection and Approval: Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
- Processing Time: Refunds will be processed within 7 business days. The time it takes for the refund to reflect in your account depends on your card issuer’s policies.
- Partial Refunds: Partial refunds may be granted for items that are returned in a condition not matching the original state or items returned more than 7 days after delivery.
Exchanges
- Defective or Damaged Items: If you received a defective or damaged item, please contact us immediately at [email protected] or (+1) 774-213-1444. We will arrange for a replacement or a refund as needed.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
Address: 313 E Fletcher Ave, Tampa, Florida, 33612, United States.
Phone: (+1) 774-213-1444
Mail: [email protected]
Open hours: 24/7 support