Which countries do we ship?

We ship wordwide, and the cost for the shipping is absolutely for Free on all orders. Most orders are shipped within 0-1 days.

How long does shipping take?

USA – Handling time 0-1 Days & Shipping 4-10 Days Canada – Handling time 0-1 Days & Shipping 7-14 Days. Europe – Handling time 0-1 Days & Shipping 7-14 Days. Asia – Handling time 0-1 Days & Shipping 7-14 Days. Rest of the world – Handling time 0-1 Days & Shipping 14-21 Days.

How can I track my order?

You can track your order easily by visiting our track my order page and enter your tracking number for an update.

Does my order need to go through customs?

Since your order is dispatched internationally, it has to be cleared through customs. Don’t worry—just confirm your information at checkout and we’ll handle clearing your order. The delivery date provided at checkout accounts for clearance times.

What about duties and taxes?

We eliminate the guesswork for you. All applicable taxes and duties are included in your order total at checkout.

How do I return my order?

Dispute Resolution: If you have any disputes regarding your return or refund, please contact our customer service team. We aim to resolve all issues amicably and to your satisfaction. Address: 313 E Fletcher Ave, Tampa, Florida, 33612, United States. Phone: (+1) 774-213-1444 Mail: support@track-spikes.com Open hours: 24/7 support For more information check our REFUND & RETURNS POLICY

Can I exchange my order?

Defective or Damaged Items: If you received a defective or damaged item, please contact us immediately at support@track-spikes.com or (+1) 774-213-1444. We will arrange for a replacement or a refund as needed.

How do I return to store?

Eligibility: You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Return Process: Contact Us: To initiate a return, please contact our customer service at support@track-spikes.com or (+1) 774-213-1444. Provide your order number and the reason for the return. Shipping Instructions: Once your return is approved, we will provide you with a return shipping address and instructions. Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Does my card need international purchases enabled?

Yes, we recommend asking your bank to enable international purchases on your card. You will be notified at checkout if international purchases need to be enabled.

Can I pay for my order with multiple methods?

No, payment for TrackSpikes orders can’t be split between multiple payment methods.

What payment method is accepted for orders?

You can use any accepted credit card to pay for your TrackSpikes order.

Why don't I see Apple Pay as an option?

To see Apple Pay as an option in the track-spikes.com, you’ll need to use a compatible Apple device running the latest OS, be signed in to your iCloud account and have a supported card in your Wallet. Additionally, you’ll need to use Safari to use Apple Pay.